Join us for the masterclass “Optimizing E-commerce Logistics: From Gig-work Couriers to Professional Transporters” with Igor Kiselev, a recognized expert in supply chain and logistics management, business process optimization, and digital transformation.

Date: March 30, 2026
Time: 17:30 (UTC-5)
Location: Online (the access link will be sent to registered participants)

We are pleased to announce a practical masterclass led by Igor Kiselev, a Program Manager at Amazon with nearly two decades of experience in supply chain and logistics operations, analytics, and strategic execution. In this session, Igor will focus on how advanced analytics, structured optimization methodologies, and performance-driven frameworks can transform middle- and last-mile logistics in modern e-commerce systems.

Drawing on real-world implementations within one of the world’s largest e-commerce infrastructures, this masterclass will demonstrate how logistics networks can be systematically optimized to reduce inefficiencies, improve delivery throughput, and enhance both courier and customer experience. The session is designed for professionals seeking to move beyond fragmented operational improvements toward integrated, scalable logistics optimization systems.

Masterclass by Igor Kiselev, Program Manager at Amazon

About Igor Kiselev:

Igor Kiselev is a Program Manager at Amazon with a strong background in supply chain and logistics operations, analytics, and strategic operations. Over nearly two decades, he has led high-impact initiatives across global organizations, delivering measurable outcomes ranging from multimillion-dollar cost savings to large-scale operational transformations.

He is a Senior Member of the E-Commerce & Digital Marketing Association and IEEE, and has served as a reviewer for multiple scientific journals. Igor has also participated as an expert jury member at international competitions, including the ECDMA Global Awards 2025. He is the author of several scholarly publications focused on supply chain optimization, sustainable logistics networks, and the application of analytics in program and product management.

In his professional work, Igor has developed a proprietary last-mile logistics optimization methodology that has delivered transformational results across e-commerce operations. He has also designed digital tools adopted by hundreds of professionals across multiple countries and mentored more than 100 graduate students in analytics, contributing to the development of future industry specialists.

Workshop Program: “Optimizing E-commerce Logistics: From Gig-work Couriers to Professional Transporters”

What Influences Route Complexity
Understanding the factors that increase route difficulty and how they impact delivery efficiency across last-mile operations.
How to Analyze Route Complexity
Application of a proprietary weighted scoring model to objectively assess routes using defined complexity parameters.
Mitigation Strategies for Key Factors
Evaluation of different approaches to mitigating critical logistical constraints, including their advantages and limitations.
Metrics Frameworks for Logistics Efficiency
Development and application of metrics systems to identify inefficiencies, detect operational issues, and improve performance.
Comprehensive Performance Evaluation System for Logistics Departments
Introduction to a structured evaluation system for assessing logistics teams and identifying areas for improvement.
Integrating Middle- and Last-Mile Optimization into a Unified Framework
Combining routing optimization strategies with performance evaluation systems to enable end-to-end logistics transformation.
Q&A Session
Open discussion featuring real-world case studies, practical questions, and expert insights.